Pryme Matters AU

Privacy Policy

Effective Date: 1 May 2026
Provider: Pryme Matters AU Pty Ltd
Product: Pryme Matter AU Debt Collection

1. Introduction

Pryme Matters AU Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our Microsoft Dynamics 365 Business Central application (“App”).

2. Scope

This policy applies to:

  • Users of the App
  • Customers who install or use the App within Business Central
  • Personal information processed through the App

3. Types of Information We Collect

3.1 Information Processed via the App

The App processes data stored in your Business Central environment, which may include:

  • Customer names and contact details
  • Financial information (e.g., invoices, balances, payment history)
  • Communication records (emails, reminders)
  • Account and transaction data

3.2 Technical and Usage Data

We may collect limited metadata such as:

  • App usage statistics
  • Error logs and diagnostics
  • Configuration settings

3.3 Support Information

If you contact us for support, we may collect:

  • Contact details
  • Description of the issue
  • Relevant system data (with your consent)

4. How We Use Information

We use information to:

  • Provide and operate the App
  • Enable debt tracking and communication features
  • Improve functionality and performance
  • Provide customer support
  • Comply with legal obligations

We do not sell personal data.

5. Data Storage and Location

  • The App operates within your Microsoft Dynamics 365 Business Central environment
  • Data is primarily stored within Microsoft’s cloud infrastructure
  • We do not independently host or replicate customer data unless explicitly required for support

Data storage locations are determined by Microsoft’s hosting regions selected by you.

6. Data Access

We do not access your data except:

  • With your explicit consent (e.g., support requests)
  • Where required by law

When access is granted:

  • It is limited
  • It is time-bound
  • It is logged where possible

7. Disclosure of Information

We may disclose information only:

  • To comply with legal obligations
  • To enforce our Terms of Use
  • To protect rights, safety, or security

We do not share data with third parties for marketing purposes.

8. Security

We take reasonable steps to protect data, including:

  • Leveraging Microsoft’s built-in security controls
  • Access restrictions and authentication controls
  • Encryption provided by the Business Central platform

However, no system can guarantee absolute security.

9. Your Responsibilities

As a customer, you are responsible for:

  • Ensuring lawful use of personal data
  • Compliance with applicable privacy laws
  • Managing user access and permissions
  • Obtaining any required consents

10. Retention of Data

We do not control your data retention policies within Business Central.

Data is retained according to:

  • Your system configuration
  • Your organisation’s policies
  • Microsoft platform settings

11. International Data Transfers

Because Microsoft cloud services may operate globally:

  • Data may be stored or processed outside your country
  • Microsoft ensures compliance with applicable data protection standards

12. Your Rights

Depending on applicable law (AU/NZ), individuals may have rights to:

  • Access their personal information
  • Request correction of inaccurate data
  • Request deletion (where applicable)

Requests should be directed to the organisation that controls the data (our customer), not us.

13. Third-Party Services

The App may integrate with:

  • Microsoft services (e.g., Outlook, Business Central APIs)
  • Other systems configured by the customer

We are not responsible for third-party privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

15. Contact Us

For privacy-related enquiries:

Pryme Matters AU Pty Ltd
Email: support@prymematters.com.au
Website: prymematters.com.au